Privacy Policy

FieldDay is business software for landscaping and snow-removal contractors. We handle information in two different roles:

Information we handle for our own purposes. This includes information about website visitors, people who request a demo or free estimate, contractors and their authorized users who have FieldDay accounts, and people who contact us. We use it for things like running accounts, billing, support, security, and our own marketing. This Policy governs that information.

Information we handle for contractors. Contractors use FieldDay to store and manage information about their own customers (such as homeowners and property managers) and their workers. We process that information on the contractor's behalf to provide the service to them, as described in our Terms of Service. The contractor decides what information to enter and how to use it, and the contractor's own privacy practices apply to its relationship with its customers and workers.

If you are a contractor's customer or worker and have a question or request about information a contractor stores in FieldDay, please contact that contractor directly. If you contact us, we may refer your request to the contractor and assist the contractor as appropriate.

We collect the following categories of information, depending on how you interact with FieldDay.

Information you provide to us

• Contact and inquiry information: name, email address, phone number, business name, and information you submit through forms, demo requests, surveys, or messages to us.
• Free-estimate information: property, job-site, or service addresses and other details you enter to build an estimate.
• Account information: name, email address, password or sign-in details, business name and details, and settings. If you sign in with Google, we receive basic profile information that Google shares with us, such as your name, email address, and profile image.
• Business membership and permissions: which business accounts you belong to, your role, and the permissions granted to you.
• Billing information: plan, billing contact, billing history, and payment status. We use a third-party payment provider to process subscription payments. The payment provider collects and processes payment card details under its own terms and privacy policy; we receive limited information from it, such as payment status and, depending on the provider, limited card details (for example, card type and last four digits).
• Support and communications: messages you send us and records of our responses.

Information contractors and their users enter into the app

• Customer contact information: names, email addresses, phone numbers, and property addresses of the contractor's customers.
• Job records: estimates, invoices, services, prices, schedules, notes, and job history.
• Property and work information: measurements, map tracings, photos, attachments, and related property details.
• Coaching and feature inputs: information entered into coaching, pricing, or other assisted features, and the outputs those features produce.
• Crew and worker information: names, contact details, roles, assignments, and time records the contractor enters or that authorized users submit. If a contractor uses a feature that records location, we process location information as needed for that feature.

Information from shared estimate and approval pages

When someone views, approves, signs, or responds to a shared estimate or other document, we may collect the name entered, a typed or drawn signature, the approval or response, the date and time, the version of the document, and technical information such as IP address and browser or device type. We process this information for the contractor who sent the document and to keep a record of the approval.

Information collected automatically

• Usage information: pages and screens viewed, features used, links and buttons clicked, referring and exit pages, and dates and times of activity.
• Device and diagnostic information: IP address, browser and device type, operating system, general location derived from IP address, crash and error logs, and performance data.
• Security information: sign-in events, account activity logs, and information used to detect fraud, abuse, or unauthorized access.

Information from other sources

• Imagery and map data from mapping and imagery providers for addresses entered into the service.
• Advertising measurement information from Meta, as described in Section 3.

We use cookies, pixels, tags, local storage, and similar technologies to operate our website and app, remember preferences, understand how they are used, and measure advertising performance. You can control certain cookies through your browser settings; disabling them may affect how parts of the site work.

Meta Pixel. Our marketing website at fielddaypro.com uses the Meta Pixel, provided by Meta Platforms, Inc. When it loads, it allows Meta and us to collect or receive information about your activity on our website, such as pages you visit, actions you take, and whether you submit a form. We use this information to:

• Measure the effectiveness of our Facebook and Instagram advertisements
• Understand how visitors interact with our website
• Attribute leads or conversions to advertising campaigns
• Improve our advertising and marketing
• Create or refine advertising audiences, where permitted

Meta may process information it receives through these technologies under its own privacy policy and terms.

Your choices.

Opt out on our site. Visit Your Privacy Choices and select the opt-out button. Your choice is saved in that browser, and the Meta Pixel will not load on our website in that browser. Because the choice is stored in your browser, you will need to opt out again if you clear your browser storage or use a different browser or device.

Global Privacy Control (GPC). If your browser sends a Global Privacy Control signal, our website treats it as an opt-out and does not load the Meta Pixel. You do not need to do anything else.

Do Not Track. Some browsers send "Do Not Track" signals. There is no common standard for these signals, and our website does not currently respond to them. This is separate from GPC, which we do honor as described above.

Meta settings. You can also manage how Meta uses your activity for ads through your Meta ad preferences.

We use information for the following purposes:

• Providing the service: creating and managing accounts, building estimates, measuring properties, generating invoices and documents, delivering shared pages and messages that contractors direct, and operating coaching and other features.
• Billing: processing subscriptions, payments, renewals, and cancellations.
• Support and communications: responding to inquiries, providing demos and support, and sending service, billing, and security notices.

Marketing: telling prospective and current customers about FieldDay, and measuring and improving our advertising, subject to the choices described in this Policy.

Improving FieldDay: analyzing usage, diagnostic, and performance information to fix problems, improve features, and develop new ones.

Security and protection: detecting and preventing fraud, abuse, security incidents, and technical problems, and protecting the rights, property, and safety of FieldDay, our users, and others.

Legal compliance: complying with laws, legal process, and our legal obligations, resolving disputes, and enforcing our agreements.

We use information that contractors enter about their customers and workers to provide, secure, and support the service for that contractor, as described in our Terms of Service, and not to market FieldDay to those customers or workers. We may also use that information in aggregated, de-identified form to operate, analyze, and improve the service (for example, general pricing ranges or usage trends), as described in our Terms of Service. Aggregated, de-identified information does not identify a contractor, its users, or its customers or workers, and we will not attempt to re-identify it.

Some FieldDay features, such as measurement assistance, suggested pricing, and coaching, use automated processing, which may include artificial intelligence (AI) or machine-learning models. Some of these models may be provided by third-party providers. When you use such a feature, the information needed for that feature (for example, a property address, measurements, or the details of an estimate) may be sent to the provider so it can generate an output for you. This use, to produce a result for you, is different from using information to train or develop AI models. We do not use customer data to train general-purpose AI models, and we do not give customer data to AI providers for the purpose of training their general-purpose models.

Automated outputs can be inaccurate, and contractors are responsible for reviewing them before relying on them. Third-party providers process information under their agreements with us and their own terms. Removing names or other direct identifiers does not by itself make information anonymous, and we do not describe information as anonymous for that reason alone.

We share information with the following categories of recipients:

• Service providers that help us operate FieldDay, such as website and application hosting and infrastructure, cloud storage, mapping and imagery, sign-in, payment processing, email and text-message delivery, AI and automation, analytics, customer relationship management, security and fraud prevention, and professional advisers. They process information on our behalf or under their own applicable terms and privacy policies.
• Advertising partners, including Meta, as described in Section 3.
• Recipients a contractor chooses. When a contractor sends an estimate, invoice, approval page, or message through FieldDay, we deliver it to the recipients the contractor selects.
• Other users of a business account, according to the roles and permissions the business sets.
• Legal and safety recipients: if required by law, subpoena, court order, or other legal process; to protect the rights, safety, or property of FieldDay, our users, or others; or in connection with an investigation of fraud, security issues, or illegal activity.
• Business transfers: in connection with a merger, financing, acquisition, sale of assets, reorganization, or similar transaction.

We do not sell personal information in exchange for money. However, some advertising technologies, such as the Meta Pixel on our website, may be considered "sharing," "targeted advertising," or a "sale" under the definitions used in some U.S. state privacy laws. You can opt out of that use on our website as described in Section 3.

Contractors can share estimates, invoices, and approval pages through links. Anyone who has a link may be able to view the page, and recipients can forward a link or the information on it to others. If you receive a shared link, treat it like the document it contains. If you believe a link was sent to you by mistake, please let the contractor know.

If you give us your contact information, we may contact you about your inquiry, demo, account, FieldDay products and services, or other relevant business matters. You can opt out of promotional emails at any time by using the unsubscribe instructions in those emails or by contacting us. We will still send account, billing, and security messages.

If you give us a phone number, we may use it to respond to your request or communicate with you about FieldDay. Providing a phone number is not consent to marketing text messages, and we will not send automated marketing texts without any consent required by law.

Messages that contractors send to their own customers through FieldDay, such as estimates and reminders, are sent on the contractor's behalf. The contractor is responsible for having any required permission to contact those recipients and for honoring their opt-out requests.

We keep information for as long as reasonably necessary for the purposes described in this Policy. How long depends on the type of information and why we have it, including whether an account is active, whether the information is needed to provide the service, billing and tax record requirements, security needs, and whether the information is needed to resolve disputes or enforce our agreements.

Export. Contractors can export their data while their account is active and for 30 days after it is closed, using the available tools or by contacting support@fielddaypro.com for help.

Deletion. You can ask us to delete your account or information by contacting support@fielddaypro.com. We delete or de-identify information within 30 days after we verify a deletion request, or within 30 days after the 30-day export period ends when an account is closed, except where we need to keep it to comply with law, resolve disputes, enforce our agreements, or meet security needs. Deleted information may remain in backups for up to 90 days until those backups are overwritten.

Contractor-controlled information. We keep information about a contractor's customers or workers while the contractor's account is active or as the contractor directs, subject to the same exceptions.

We use reasonable administrative, technical, and organizational measures designed to protect information. No internet transmission, storage system, or security measure is completely secure, and we cannot guarantee absolute security. If a security incident affects your personal information, we will notify you as required by applicable law.

Depending on where you live, applicable law may give you rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Obtain a copy of certain information
• Opt out of certain targeted advertising, sharing, or sales
• Withdraw consent where processing is based on consent
• Appeal a decision about your request

To make a request, contact support@fielddaypro.com. We may need to verify your identity before acting on a request. If your request concerns information a contractor stores in FieldDay about you, we may refer you to that contractor, as described in Section 1. We will not discriminate against you for exercising privacy rights provided by applicable law.

Our website and app may link to or integrate with third-party websites and services. We are not responsible for their privacy, security, or content practices. Please review their privacy policies before providing information to them.

FieldDay is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have, we will take reasonable steps to delete it.

FieldDay is operated from the United States. If you access FieldDay from outside the United States, your information may be transferred to, stored in, or processed in the United States or other places where our service providers operate, which may have data-protection laws different from those where you live.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. If we make material changes, we will provide notice through our website, the app, by email, or by other appropriate means, and where the law requires your consent for a change, we will ask for it.

We may provide this Policy in Spanish or other languages for convenience. If there is a conflict between versions, the English version controls, except where applicable law requires otherwise.

If you have questions about this Privacy Policy or would like to make a privacy request, contact us: